Privacy Policy
How we collect, use, and protect your information
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Introduction
Twyford ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit a contact form or enquiry
- Place an order through our website
- Communicate with us via WhatsApp
- Browse our product catalogue
How We Use Your Information
We use the information you provide to:
- Process and fulfil your orders
- Respond to your enquiries and provide product information
- Communicate with you about your orders via WhatsApp
- Arrange delivery and logistics
- Improve our products and services
- Provide customer support
WhatsApp Communication
Our primary communication channel is WhatsApp. When you:
- Submit an order, your order details are sent to our WhatsApp number (254739412906)
- Send an enquiry, your message is directed to our team via WhatsApp
- Use the floating WhatsApp button, you initiate a direct conversation with us
Contact Us
To exercise these rights, please contact us via WhatsApp at 0739412906.